Privacy Policy
Last updated: 30 April 25

This Privacy Policy outlines how Reel Creative ("we", "our", or "us") collects, uses, stores, and protects personal information provided through this website or during the course of our services.

1. What We Collect
We may collect personal information when you:
• Submit an enquiry via our website or email
• Book a meeting or shoot using a third-party platform (e.g. Calendly)
• Provide project information through forms, email, or other communication
• Appear in any content filmed or edited by us

This information may include:
• Your name, email address, phone number, and business name
• Project information, notes, and content briefs
• Video or image content containing individuals or branded assets

2. How We Use Your Information
We use your information for purposes such as:
• Communicating about project details, quotes, and bookings
• Delivering the agreed services
• Managing logistics, invoicing, and revisions
• Displaying completed work in our online portfolio or social media (as permitted in your service agreement)

We do not sell or rent your personal information to any third parties.

3. Use of Third-Party Tools
We use secure, reputable platforms to manage bookings, storage, editing, and invoicing. These may include Calendly, Zoho, Dropbox, MailerLite, and others.
Your data may be stored or processed outside of New Zealand depending on the tools used. These providers have their own privacy policies.

4. Consent and Model Releases
When providing us with footage or participating in filming, you are confirming that you have the right to use and share that content.
We may require a signed model release form if individuals are identifiable in the footage and the content is intended for public use.

5. Your Rights
You have the right to request access to any personal information we hold about you, and to request that we correct or delete it.
To make a request, please contact hello@reelcreative.co.nz. We will respond within a reasonable timeframe.

6. Data Retention
We retain client information and project files only as long as necessary to deliver services and for any required recordkeeping.
We may archive or delete files after a certain period unless otherwise agreed in writing.

7. Security
We take reasonable steps to protect your information from loss, unauthorised access, or misuse. However, no data transmission or storage method can be guaranteed to be completely secure.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact
If you have any questions about this policy, please contact:
hello@reelcreative.co.nz