Terms and Conditions
Last updated: 30 April 25

These terms and conditions apply to the use of this website and to any engagement with Reel Creative. By using this site or engaging our services, you agree to the terms set out below.

1. General Information
Reel Creative is a New Zealand-based content creation business that provides planning, filming, and editing of short-form video content. We work with both businesses and individuals. All content creation services are governed by a separate contract, which will be issued at the time of booking.

2. Bookings and Service Agreements
• Enquiries submitted through the website or by email do not confirm availability.
• A confirmed booking requires written acceptance and a signed agreement.
• Each project is subject to a contract that outlines scope of work, timeline, deliverables, payment terms, and usage rights.
• Deposits or upfront payments may be required to secure a booking. These details will be included in the contract.

3. Client Responsibilities
• Clients must provide accurate and complete information when requesting a quote or confirming a booking.
• Clients are responsible for ensuring that all necessary permissions have been obtained for locations, products, or people featured in content.
• If models or individuals appear in content, a model release may be required. This is the client’s responsibility unless otherwise agreed.

4. Use of Final Content
• Unless otherwise stated in your signed contract, Reel Creative may use completed work for our own promotional purposes, including website, portfolio, and social media.
• Specific terms around exclusivity, embargo periods, or private-use content must be discussed and confirmed in writing before the shoot.

5. Revisions and Edits
• The number of revisions included will be specified in your contract.
• Additional revisions may be charged at an hourly rate or as a separate fee.
• Turnaround times for content delivery and revisions will be outlined in the service agreement and may vary based on the scope of work.

6. Cancellation and Rescheduling
• Cancellations must be made in writing.
• Cancellation fees or forfeiture of deposit may apply, depending on how close to the shoot date the cancellation is made.
• Rescheduling due to weather, illness, or client delays must be discussed in advance. Availability is not guaranteed and may result in additional charges.

7. Payment Terms
• Payment terms will be detailed in the signed contract.
• Late payments may incur penalties or delay delivery of final content.
• Invoices are typically issued through Zoho and must be paid according to the dates stated in the agreement.

8. Intellectual Property
• Reel Creative retains ownership of all raw footage and editing project files unless otherwise agreed.
• Clients receive a licence to use the final edited content as outlined in their agreement.
• Any additional licensing, commercial rights, or file ownership transfers must be agreed in writing.

9. Limitation of Liability
• We take all reasonable care in producing and delivering your content.
• Reel Creative is not liable for indirect, incidental, or consequential loss, including loss of revenue or reputation.
• Any liability for damages will not exceed the total amount paid for the specific service in question.

10. Changes to These Terms
We reserve the right to update these terms and conditions from time to time. The most current version will always be published on this website.